Financial counselling, capability and resilience services include financial literacy education and access to financial services, including micro-finance products, such as low or no interest loans.
Financial capability workers deliver financial literacy education, information and coaching and maintain a strong focus on supporting consumers to change their behaviour and ‘learn by doing’. The support is provided either individually or in group settings.
Financial capability services include:
• Budgeting support to individuals
• Non-accredited financial literacy community education workshops to clients and local groups;
• Helping clients to build skills to avoid or resolve financial difficulties, strengthen their capacity to manage their own money and to know where to get further help when required
• Assisting families at risk of homelessness to manage their finances and household expenses in order to prevent future accommodation crises
Financial capability workers do not provide financial counselling, financial advice or deal with complex financial or legal matters. If individuals require such assistance, the financial capability worker can refer the client to our tenant advocates, welfare rights and disability advocates.
